Solomon Islands Finance

May 17 2018

Itsm ticketing system

#itsm #ticketing #system


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How do I connect to a user who does not have permission to download executable files?

How you can connect with someone who does not have permission to download EXE files. Read more

How to clear the console autologin information

How to remove the autologin information from. Read more

How To Integrate A Code Page

How to integrate a so-called Code Page (used with session assignment code) to your own homepage. Read more

Slow response in remote control and hardware acceleration with Windows XP

How to de-activate hardware acceleration in Windows XP if you suspect it is causing issues with response times when doing a remote control. Read more

Support Ultimate Session Recording Enhancements

What is Session Recording. Read more

Unable to log into the console

There are generally two common scenarios that most users will experience. Read more

What are the minimum requirements for doing remote controls?

List of the minimum requirements for optimal user experience with NTR products. Read more

What are the standard ports that are used to connect?

Lists the standard ports used by NTR applications. Read more

Why do I get an error message regarding interactive services?

Why you might receive an error message regarding interactive services when trying to install an IRC. Read more

NTR Cloud

How do I access a command prompt window?

To open a Command Prompt window on a remote computer. Read more

How do I add a computer?

How do I add a computer. Read more

How do I create a static group?

By default computers are organized by folders, that follow the same structure. Read more

How do I get an Inventory of an asset?

An inventory displays system information on a machine like a list of installed software. Read more

How do I remove a computer?

To remove a computer, just go to the. Read more

How do I start a Remote Control?

To remote control one of your installed assets. Read more

How do I transfer a file?

To perform a file transfer with a remote computer, go to the Assets tab. Read more

How do I create jobs?

A job consists of one or more scripts that can be launched once or periodically. Read more

How do I launch a script?

You can launch a script on one or more specified computers from. Read more

Where do I see the result of the job that I have created?

To get the result of a job, go to Job Activity. Read more

Event run times

Events that can be defined and the intervals of their run times. Read more

How do I use Session Assignment?

To create a new Session Assignment, click on the Create Session. Read more

How do I create tickets?

Ticketing allows you to track all the actions performed in supporting your customers. Read more

How do I uninstall the NTR Cloud for ITSM agent manually?

How to manually uninstall the NTR Cloud for ITSM agent. Read more

Installing the NTR Cloud ITSM Service on Windows 7

Installation of NTR Cloud on a Windows 7 system. Read more

Slow response in remote control and hardware acceleration with Windows XP

How to de-activate hardware acceleration in Windows XP if you suspect it is causing issues. Read more

What are the minimum requirements for doing remote controls?

List of the minimum requirements for optimal user experience with NTR products. Read more

What are the standard ports that are used to connect?

Lists the standard ports used by NTR applications. Read more

Why do I get “fake path” message in NTR Cloud?

What to do when you get the message “fake path” when doing a file transfer in NTR Cloud. Read more

Why do I get an error message regarding interactive services?

Why you might receive an error message regarding interactive services when trying to install an IRC. Read more

Support Pro

Slow response in remote control and hardware acceleration with Windows XP

How to de-activate hardware acceleration in Windows XP if you suspect it is causing issues. Read more

What are the minimum requirements for doing remote controls?

List of the minimum requirements for optimal user experience with NTR products. Read more

What are the standard ports that are used to connect?

Lists the standard ports used by NTR applications. Read more

Why do I get a message “Your trial period has expired” ?

Why you might get the message “Your trial period has expired” in NTRsupport Pro. Read more

Why do I get an error message regarding interactive services?

Why you might receive an error message regarding interactive services when trying to install an IRC. Read more

NTRadmin 1.8

Slow response in remote control and hardware acceleration with Windows XP

How to de-activate hardware acceleration in Windows XP if you suspect it is causing issues. Read more

What are the minimum requirements for doing remote controls?

List of the minimum requirements for optimal user experience with NTR products. Read more

What are the standard ports that are used to connect?

Lists the standard ports used by NTR applications. Read more

Why do I get an error message regarding interactive services?

Why you might receive an error message regarding interactive services when trying to install an IRC. Read more


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